机读格式显示(MARC)
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- 210 __ |a 北京 |c 机械工业出版社 |d 2002
- 215 __ |a 444页 |c 图 |d 20cm
- 300 __ |a 书名原文:Secrets of Customer Relationship Management:It's All About How You Make Them Feel。
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- 510 1_ |a Secrets of Customer Relationship Management:It's All About How You Make Them Feel |z eng
- 606 0_ |a 销售 |x 企业管理 |x 研究
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